Cancellation And Refund Policy
Policy for paid EmoScreen assessment orders.
Paid EmoScreen assessments are digital screening services prescribed by a doctor or caregiver and delivered through a secure assessment link.
Once an assessment link has been accessed, used, or submitted, cancellation may not be possible because the service has already been delivered or partially delivered.
Refund requests may be reviewed for duplicate payments, failed transactions where money was debited, incorrect charges, or cases where the assessment link could not be delivered due to a platform issue.
Approved refunds will be processed through the original payment method via Razorpay or the applicable payment provider. Bank or payment-provider timelines may apply after the refund is initiated.
For cancellation or refund support, contact us with the order code, patient name, registered phone number, and payment reference ID.
Email: products@inditech.co.in
WhatsApp support: +91-8297634553